Meet Kylie

Kylie Shoupe is the kind of teammate who brings calm to the chaos, catches the details others miss, and keeps everything—and everyone—moving forward with confidence.

As Forward’s Inside Sales, Client Experience, and Marketing Coordinator, Kylie is often the first voice our clients hear and the quiet force behind the scenes ensuring every step feels smooth, personal, and precise. Her background in high-level operations and fast-paced environments makes her uniquely qualified to manage the moving parts of real estate with both heart and efficiency.

A proud U.S. Air Force veteran, Kylie served six years as a Public Health Technician, where she led with grit and grace. From overseeing hearing conservation programs to managing JBSA Lackland’s largest COVID-19 response team, she developed the kind of calm confidence and team-first mentality that now benefits every Forward client.

At Forward, Kylie works closely with our marketing, tech, and operations teams—not just to give our listings maximum exposure, but to ensure the entire backend of our business runs smoothly and efficiently. Whether she’s preparing a home for market, scheduling post-close vendor services, or refining internal systems, Kylie brings grounded presence, thoughtfulness, and a deep commitment to excellence.

She’s also the heartbeat behind much of our client care experience—planning events, sending personal check-ins, and helping every client feel remembered long after the sale. One of eight siblings and someone who’s lived on every coast of the U.S., Kylie knows what it means to adapt, settle in, and make a place truly feel like home.

A self-described old soul, Kylie is equal parts organized and creative. When she’s not keeping our team in check or leveling up our systems, you might find her color-coding M&M’s (yes, really), curled up with a good book, testing a new baking recipe, or exploring one of San Antonio’s beautiful trailways.

With Kylie behind the scenes, you get a steady hand, a kind heart, and a behind-the-scenes powerhouse dedicated to helping you move FORWARD.